Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges or issue refunds once an order has been placed. 

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at @velvetofficialco@gmail.com with your order number and photos of the issue. We'll review on a case-by-case basis.

Order Cancellations: Orders cannot be cancelled or modified once placed, as they are processed immediately.

If you have any questions before purchasing, feel free to reach out—we're happy to help!