Shipping policy
Shipping Policy
Free Shipping: We're happy to offer free shipping on all orders worldwide! No minimums, no hidden fees.
Note: Should our shipping policy change in the future, we will notify customers in advance via email and update this page.
Processing Time: Orders are processed within 3–7 business days. You'll receive a confirmation email with tracking once your order ships.
Shipping Times
- Standard shipping: 5–18 business days (varies by destination)
Please note: As our products are shipped directly from our suppliers, delivery times may vary. We appreciate your patience!
Tracking: Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update.
Lost or Delayed Packages: If your package is significantly delayed or appears lost, please contact us at @velvetofficialco@gmail.com, and we'll do our best to help resolve the issue.
Customs & Duties Velvet Plushies ships from the United States. International customers are responsible for any customs fees or import duties imposed by their country.